We use cookies (our own and those of third parties) to make our websites easier for you to use and to display advertisements in accordance with your browser settings. By continuing to use our websites, you consent to the use of cookies. Please see our Cookie Policy for more information on cookies and information on how you can change your browser's cookie settings.

Helping you to keep sight of what’s important to you.

The Area Alert Service keeps you in the picture. You get automatic notifications when your vehicle is driven in or leaves certain areas at specified times. You can establish, activate and deactivate up to ten areas for dynamic validity periods on the web portal or via the app.

Area Alert

  • Enables the activation of dynamic rules dependent on location and time of day
  • Offers simple status query for active rules
  • Activates one-off or recurring validity periods
  • Uses selected notification channels

Car-Net Portal

The Apps and Services from Volkswagen Car-Net are not only pioneering in terms of their features, but also the way in which they are operated. Once you have ordered the Car-Net services for your vehicle and registered your vehicle on the Car-Net Portal, all you need to do is activate the service in the vehicle. You can then plan your next journey from the comfort of your sofa. View relevant vehicle information on the screen of your computer, tablet or Smartphone and conveniently access your settings via the online Car-Net Portal.

REGISTRATION AND USAGE OF CAR-NET

REGISTRATION

In order that you can use the mobile online services from anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA Car-Net App and Car-Net Portal

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net Portal or the Volkswagen Car-Net app via your mobile end device.

Please have a look in our overview to make sure that your smartphone’s operating system is optimised for the Volkswagen Car-Net e-Remote app.

Area Alert

Keep an eye on your Volkswagen: How to receive notifications when your Volkswagen is driven in or leaves certain areas at specified times.

Models with Area Alert.

You can check here whether the Area Alert Service is available for your Volkswagen model.

e-Golf² from 2017
Golf GTE³ from 2017
Golf GTI⁴ from 2017
Golf GTD⁵ from 2017
Golf R⁶ from 2017
Golf from 2017
Golf Estate from 2017
Golf Sportsvan from 2015
Touran
Passat
Passat GTE⁸
Passat Estate
Passat GTE Estate⁹
Tiguan
The new Tiguan
The new Tiguan Allspace
The new Arteon
The Area Alert Service can be used in these countries.

The availability of Apps and Services is country-dependent. Check here whether the Area Alert Service is available in your country.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Belgium

  • Cyprus

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Italy

  • Denmark

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Malta

Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

FREE HOTLINE
0800 – 8655 792 436
Service hours:
8 a.m. - 8 p.m. every day

1. What is the advantage of this Service?

With the “Area Alert” service you can control whether the usage of the assigned vehicle takes place within or outside of a geographical area determined by you.

2. How do I set up an area?

You can create an area for the first time only on the Car-Net portal in the large “Area Alert” tile. As soon as you have done so, you can then also activate or deactivate the area alerts using the Car-Net app if necessary.

3. How many areas can I set up?

You can set up up to 10 areas.
Please note: Only up to 4 areas can be active at a time.

4. How does the notification work?

Notification about the vehicle crossing an activated and defined boundary is provided via the push notification and email notification information channels.

5. Is an infringement displayed in the vehicle, too?

A pop-up message may appear in the infotainment system display every time the ignition is switched on, stating that the vehicle is being actively monitored. This message disappears only when the driver confirms that they have read it by pressing the corresponding button in the infotainment system.

This message appears only if the "Area Alert" function has been activated on the Customer Portal before switching on the ignition. If the function is only activated after the ignition is switched on, the message will not appear until after the ignition has been switched off.

6. For how many areas can notifications be set up?

The vehicle user uses the Customer Portal or the app to specify up to ten areas and active times, during which their vehicle may not leave the areas (green areas) or may not enter certain areas (red areas).

7. For what period can notifications be set up?

The schedule and the areas can be set optionally on a one-off or a recurring basis. Area monitoring can also be permanently active. Scheduling is optional.

8. How accurate are the limits of the area?

You specify the limits of the area by plotting the geographical area directly on the map. However, the area can only be round or square in shape, and is not accurate to the borders of the federal state.

More questions and answers can be found in the 'Help' section.

Please choose your model:

e-up!¹
e-load up!¹
e-Golf²
e-Golf²
Golf GTE³
Golf GTE³
Golf GTI⁴
Golf GTI⁴
Golf GTD⁵
Golf GTD⁵
Golf R⁶
Golf R⁶
Golf
Golf Estate
Golf Estate
Golf Sportsvan
Touareg
Touran
Polo
The new Polo
Passat
Passat GTE⁸
Passat Estate
Passat GTE Estate⁹
Passat Alltrack
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
The new Tiguan Allspace
Sharan
Volkswagen CC
The new Arteon
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle
Amarok
Crafter Box Body
Crafter Tipper

Please select a model:

e-up!¹
e-load up!¹
e-Golf²
e-Golf²
Golf GTE³
Golf GTE³
Golf GTI⁴
Golf GTI⁴
Golf GTD⁵
Golf R⁶
Golf
Golf Estate
Golf Sportsvan
Touran
Polo
The new Polo
Passat
Passat GTE⁸
Passat Estate
Passat GTE Estate⁹
Passat Alltrack
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
The new Tiguan Allspace
Sharan
Volkswagen CC
The new Arteon
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle
Amarok
Crafter Box Body
Crafter Tipper