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SO YOU CAN SEE WHAT YOU'RE LISTENING TO.

Good to know: the service provides information that’s missing from the Gracenote database in your Volkswagen so that you can always access key information about your music while on the move. Online Gracenote accesses information available on the Internet and ensures that the song title, album title, artist and album cover are detected and displayed.

Online Gracenote

  • Recognises the music you are playing by accessing online data
  • Supplies missing information to your onboard database
  • Displays the song title, album, artist and CD cover

WHAT YOU WILL NEED TO USE CAR-NET.

"DISCOVER PRO" NAVIGATION SYSTEM.

The "Discover Pro" navigation system offers cutting-edge technology, such as a colour touchscreen, a Bluetooth connection for hands-free calls, and much more. The system is extraordinarily easy and intuitive to use, allowing destinations to be located instantly and offering a clear choice of the preferred route. The 2D and 3D map views offer excellent orientation. What's more, "Discover Pro" also allows you to conveniently select your destination by voice command.

Car-Net Portal.

The Volkswagen Car-Net apps and services are ahead of their time – not just in terms of function, but also with regard to their operation. After registering in the Car-Net Portal, you can even decide on your next destination from the comfort of your sofa. View relevant vehicle information on your computer or tablet or use the mobile Car-Net services directly in your Volkswagen.

Connection technologies.

CLIENT WLAN.

In order to use the Client WLAN, you will need a mobile phone plan with a sufficient data allowance. The system connects to the Internet using your smartphone as a mobile figure hotspot. You can download a guide to connecting your smartphone and access further information on your Infotainment system via the links provided.

Discover Pro

OR

RSAP & "BUSINESS" MOBILE TELEPHONE INTERFACE.

Car-Net apps and services can also be used with the "Discover Pro" navigation system together with the "Business" mobile telephone interface. The integrated telephone module allows you to connect to the Internet if you insert a SIM card with a data package into the slot.

You can also use your smartphone with its own data package instead of an additional SIM card, provided that the phone is Bluetooth®-enabled and supports the remote SIM Access Profile (rSAP). Check here to see if your mobile telephone is compatible.

Discover Pro
Infotainment systems with Online Gracenote.

A list of Infotainment systems offering the Online Gracenote service is provided here.

Discover Media
Discover Pro
PAKET PLUS
Models supporting Online Gracenote.

You can check here if the Online Gracenote service is available for your Volkswagen model.

e-Golf² from 2017
Golf GTE³ from 2017
Golf GTI⁴ from 2017
Golf GTD⁵ from 2017
Golf R⁶ from 2017
Golf from 2017
Golf Estate from 2017
Passat
Passat GTE⁸
The new Tiguan
The new Tiguan Allspace
The new Arteon
The Online Gracenote service can be used in these countries.

The availability of apps and services is country-dependent. Check here whether the Online Gracenote service is available in your country. Note: Using Car-Net abroad may cause you to incur additional roaming charges depending on your mobile telephone contract.

  • Japan

Frequently asked questions.

We have answered the most frequently asked questions about Car-Net for you here. You are also welcome to call us on the hotline number on this page.

FREE HOTLINE
0800 – 8655 792 436
Service hours:
8 a.m. - 8 p.m. every day

1. What is Online Gracenote?

Often the vehicle does not recognise CDs or music titles because they are new or have not been entered into the database. In this case, “unbekannter Interpret” (Unknown artist) is then shown on the display, for example. Online Gracenote supplements the Gracenote database provided in the vehicle with updated and new information. It recognises song and album titles and supplements these with various pieces of useful information such as the artist, song title and even the album cover.

2. What information is provided by Gracenote?

The song title, artist and the album name are displayed. In addition, a picture of the album cover is shown.

3. If it still displays “unbekannter Interpret” (Unknown artist), what could the problem be?

The problem might be that there is no internet connection available at the time of the request, or because no information exists in the Online Gracenote database for this song. This is often the case with artists that are new or not very well known, for example.

Further questions and answers are available in the Help area.

Please choose your model:

e-up!¹
e-load up!¹
e-Golf²
e-Golf²
Golf GTE³
Golf GTE³
Golf GTI⁴
Golf GTI⁴
Golf GTD⁵
Golf GTD⁵
Golf R⁶
Golf R⁶
Golf
Golf Estate
Golf Estate
Golf Sportsvan
Touareg
Touran
Polo
The new Polo
Passat
Passat GTE⁸
Passat Estate
Passat GTE Estate⁹
Passat Alltrack
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
The new Tiguan Allspace
Sharan
Volkswagen CC
The new Arteon
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle
Amarok
Crafter Box Body
Crafter Tipper

Please select a model:

e-up!¹
e-load up!¹
e-Golf²
e-Golf²
Golf GTE³
Golf GTE³
Golf GTI⁴
Golf GTI⁴
Golf GTD⁵
Golf R⁶
Golf
Golf Estate
Golf Sportsvan
Touran
Polo
The new Polo
Passat
Passat GTE⁸
Passat Estate
Passat GTE Estate⁹
Passat Alltrack
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
The new Tiguan Allspace
Sharan
Volkswagen CC
The new Arteon
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle
Amarok
Crafter Box Body
Crafter Tipper