Sounds the alarm if something bad is happening.

Sit back and relax – your Volkswagen can look after itself. If an attempt is made to break into the car, you will be notified by the Volkswagen Car-Net app on your smartphone or by email, and informed of the circumstances of the incident.

Online Anti-Theft Alarm

• Provides information about the time that the Anti-Theft Alarm was triggered and reason for it

• Notification by email and/or push to smartphone.

• Offers an insight into previously logged alarm reports

CUSTOMER PORTAL

The Apps and Services from Volkswagen Car-Net are not only pioneering in terms of their features, but also the way in which they are operated. Once you have ordered the Car-Net services for your vehicle and registered your vehicle on the customer portal, all you need to do is activate the service in the vehicle. You can then plan your next journey from the comfort of your sofa. View relevant vehicle information on the screen of your computer, tablet or Smartphone and conveniently access your settings via the online customer portal.

REGISTRATION AND USAGE OF CAR-NET

REGISTRATION

In order that you can use the mobile online services from anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA APP AND WEB PORTAL

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net customer portal or the Volkswagen Car-Net app via your mobile end device.

Models with Online Anti-Theft Alarm.

You can check here whether the Online Anti-Theft Alarm is available for your Volkswagen model.

Passat GTE8
Passat GTE Estate9
The new Tiguan
The Online Anti-Theft Alarm can be used in these countries.

The availability of Apps and Services is country-dependent. Check here whether the Online Anti-Theft Alarm is available in your country.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Belgium

  • Cyprus

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Italy

  • Denmark

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Malta

Availability of Car-Net services by country
Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. What advantages does this Service provide?

Regardless of your location, you are informed by email or a push notification on your smartphone whenever the anti-theft alarm system is triggered (including specification of the reason for and time of triggering) so you can take appropriate action immediately.

2. How do I activate the Service?

The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key. Please note: if your Volkswagen is also equipped with interior monitoring, it must also be activated to allow you to use this Service.

3. When is the anti-theft alarm triggered, and how am I notified?

The anti-theft alarm system is triggered when the anti-theft alarm system is activated on the locked vehicle and unauthorised actions are performed. The vehicle then transmits a notification via the communication channel that you have specified, reporting the triggering of the anti-theft alarm system on the vehicle. You must have set up the communication channel (email and/or push notification) beforehand on the Customer Portal.

4. What does a Report notification contain?

The Report notification contains the time of and reason for triggering.

5. Can I see where my vehicle is located if it has already been stolen?

No. You will only receive the data that was available when the anti-theft alarm system was triggered.

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle