This Service responds right on cue.

Your Volkswagen now makes sure that you stay safe. When the crash sensor detects a slight accident, this service offers you support. If the Service is activated, your vehicle data will be transmitted following your confirmation, and a Call Centre agent will speak with you to determine the next steps.

Automatic Accident Notification

• Provides rapid and professional support in the case of damage

• Provides the Volkswagen Call Centre with important information

• Contacts a Volkswagen Retailer on request

• In the case of a serious incident, enables immediate activation of the Emergency Call Service

CUSTOMER PORTAL

The Apps and Services from Volkswagen Car-Net are not only pioneering in terms of their features, but also the way in which they are operated. Once you have ordered the Car-Net services for your vehicle and registered your vehicle on the customer portal, all you need to do is activate the service in the vehicle. You can then plan your next journey from the comfort of your sofa. View relevant vehicle information on the screen of your computer, tablet or Smartphone and conveniently access your settings via the online customer portal.

REGISTRATION AND USAGE OF CAR-NET

REGISTRATION

In order that you can use the mobile online services from anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

Models with Automatic Accident Notification.

You can check here whether the Automatic Accident Notification Service is available for your Volkswagen model.

Passat GTE8
Passat GTE Estate9
The new Tiguan
The Automatic Accident Notification Service can be used in these countries.

The availability of Apps and Services is country-dependent. Check here whether the Automatic Accident Notification Service is available in your country.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Belgium

  • Cyprus

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Italy

  • Denmark

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Malta

Availability of Car-Net services by country
Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. What is the difference between the Automatic Accident Notification and the automatic Emergency Call Service?

The Automatic Accident Notification relates to minor accidents involving your Volkswagen classified below the level at which the airbag is triggered, e.g. minor collisions.

However if the severity of the accident exceeds a certain level (detected, for example, by the triggering of the airbag), the Emergency Call Service is triggered.

2. Who pays the charges for the call?

The call is free of charge for you. Volkswagen AG pays the charges for you.

3. Which data is transmitted in this case?

If you send a Breakdown Call, your position data and vehicle data are transmitted to the Volkswagen Emergency Call Centre.

4. When is the Automatic Accident Notification triggered?

If the crash sensor in your vehicle detects a minor accident which is below the threshold for airbag deployment, the infotainment display will offer you the option of transmitting your position and vehicle data automatically to the Volkswagen Emergency Call Centre and to establish a voice connection. The Volkswagen Call Centre agent will then initiate the appropriate next steps with the customer.

5. Can I also refuse to send the accident notification?

Yes, you can. In the event of a minor accident, your Volkswagen offers you the option of receiving assistance quickly and easily. You can then decide whether or not the situation and/or the accident merits further measures and you can then reject the offer.

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle