Our service: perfectly adjusted to you.

Volkswagen takes care of everything else so you can experience maximum enjoyment at the wheel. When a service appointment is due, your Volkswagen communicates the data to your preferred Volkswagen Retailer or Authorised Repairer. You will then be contacted by them to agree a convenient appointment.

Service Scheduling

• Informs you when a service is due

• Supplies important vehicle data to your preferred Retailer or Authorised Repairer

• Simplifies the service booking process by contacting you in time to make the service appointment

CUSTOMER PORTAL

The Apps and Services from Volkswagen Car-Net are not only pioneering in terms of their features, but also the way in which they are operated. Once you have ordered the Car-Net services for your vehicle and registered your vehicle on the customer portal, all you need to do is activate the service in the vehicle. You can then plan your next journey from the comfort of your sofa. View relevant vehicle information on the screen of your computer, tablet or Smartphone and conveniently access your settings via the online customer portal.

REGISTRATION AND USAGE OF CAR-NET

REGISTRATION

In order that you can use the mobile online services from anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

Models with Service Scheduling.

You can check here whether Service Scheduling is available for your Volkswagen model.

Passat GTE8
Passat GTE Estate9
The new Tiguan
Service Scheduling can be used in these countries.

The availability of Apps and Services is country-dependent. Check here whether Service Scheduling is available in your country.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Belgium

  • Cyprus

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Italy

  • Denmark

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Malta

Frequently asked questions.

Here you can find answers to frequently asked questions regarding the services of Car-Net. If you would rather call us, use the hotline stated below.

Customer Services
0800 333 666

1. What are the advantages of this Service for me?

Service Scheduling makes life easier for you, as your vehicle notifies your Volkswagen Retailer or Authorised Repairer that an inspection is due.

They then call you to arrange an appropriate appointment based on the available information. You don't have to worry about contacting your Retailer when a service is due.

2. Which Volkswagen Retailer or Authorised Repairer can I enter as a preferred partner?

All available Volkswagen Retailers and Authorised Repairers

3. Is it possible to change the preferred authorised workshop once it has been selected?

Yes, you can remove or change your preferred Volkswagen Retailer or Authorised Repairer at any time.

4. What happens if I do not select a preferred Volkswagen Retailer or Authorised Repairer?

In that case, unfortunately, the Service cannot be used because the information from the vehicle about a due inspection cannot be sent.

5. Can I change the preferred communication channel?

Yes, you can change your preferred communication channel at any time.

6. What vehicle data is transmitted automatically?

As soon as you see the indication of the due inspection in your display, the vehicle transmits a data record of information to the Volkswagen server, which contains the following:

- Mileage

- When the next inspection is due

- Which inspection (oil service, service interval)

- Time of the report

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle