DON'T MISS A THING BEFORE THE JOURNEY.

Personal POI makes it possible to import existing places of interest (POIs) into the vehicle’s navigation system before the journey begins. In addition, individual POIs can be categorized and combined into one package.

Personal POI

• Permits the creation of individual POI packages such as filling stations or restaurants

• Categorises POIs using freely selectable text and clear icons

• Imports personal POIs into the vehicle’s navigation system before the journey begins

WHAT YOU NEED TO USE CAR-NET.

DISCOVER MEDIA’ OR ‘DISCOVER PRO’ NAVIGATION SYSTEM.

The ‘Discover Media’ navigation system features a 16.5 cm (6.5-inch) touchscreen. The 2D and 2.5D map view permits route selection using three criteria (fast, short, economical). The system allows your mobile phone to be easily linked to the vehicle with the help of Bluetooth® wireless technology.

The ‘Discover Pro’ system displays 3D maps on a large 20.3 cm (8-inch) touchscreen. In addition, the destinations can be conveniently selected using voice command.

CUSTOMER PORTAL.

The Apps and Services from Volkswagen Car-Net are not only pioneering in terms of their features, but also the way in which they are operated. Once you have ordered the Car-Net services for your vehicle and registered your vehicle on the customer portal, all you need to do is activate the service in the vehicle. You can then plan your next journey from the comfort of your sofa. View relevant vehicle information on the screen of your computer or tablet and conveniently access your settings via the online customer portal.

CONNECTION TECHNOLOGIES

WLAN CLIENT.

A mobile phone tariff with sufficient data volume is required to use the WLAN client. The system connects to the Internet via your smartphone’s mobile hotspot. Depending on your mobile phone tariff and especially when being used abroad, additional costs may be incurred (e.g. roaming fees) when receiving data packages from the Internet. Use the links to download instructions on how to pair your smartphone and find out more about infotainment.

Discover Navigation
Discover Pro

or

‘PREMIUM’ RSAP AND MOBILE PHONE INTERFACE.

The Car-Net Apps and Services can also be used with the ‘Discover Pro’ navigation system in conjunction with the ‘Premium’ mobile phone interface. The integrated telephone module makes it possible to connect to the Internet when you insert a data SIM card in the slot.

Instead of using an extra SIM card, you can also use the data tariff on your smartphone, as long as it is Bluetooth®-compatible and has the remote SIM Access Profile (rSAP). Check the compatibility of your mobile phone here.

Discover Pro

or

UMTS CARSTICK.

The UMTS CarStick requires its own SIM card with sufficient data volume. The WLAN hotspot works in this way and is independent of the smartphone connection. The link will redirect you straight to the product in the Volkswagen E-shop.

Discover Navigation
Infotainment systems with Personal POI.

Find a list of all the infotainment systems the Personal POI service can be used with here.

Discover Navigation
Discover Pro
Models with Personal POI.

Find out which Volkswagen models can support the Personal POI service here.

Golf from 2015
Golf Estate from 2015
Golf SV from 2015
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco
Personal POI is available in these countries.

The availability of Apps and Services depends on the country.

Check here to find out whether the Personal POI service is available in your country.

NB: Depending on your mobile phone contract, the use of Car-Net abroad may incur additional roaming fees.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Lithuania

  • Albania

  • Belgium

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Bosnia and Herzegovina

  • Estonia

  • Italy

  • Denmark

  • Latvia

  • Czech Republic

  • Slovakia

  • Serbia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Macedonia

  • Ukraine

  • Malta

Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. What are "personalised points of interest"?

"My points of interest" are individual or multiple locations on the map that may be significant for the user. For example, they may include infrastructure facilities such as hotels, petrol stations, multi-story car parks, hospitals or tourist attractions, and also addresses of people the user knows personally or professionally. "Personalised points of interest" are individual or multiple locations which the user him/herself can integrate into the navigation system and which are then displayed as small icons on the map.

2. How does the "My points of interest" Service differ from "Online Destination Import"?

The "My points of interest" Service works exclusively with lists. In this case, complete lists with address data are always transmitted to the vehicle. You can draw up these lists yourself or download them from various portals on the Internet. The "Online Destination Import" Service, on the other hand, always explicitly uses just one address.

3. Where can I get a Personal POI List?

You have the option of downloading Personal POI Lists from various online portals and websites, as well as from all the petrol stations under a particular brand in your federal state or from public administrative authorities. Or you can draw up your own list on your computer, such as a family list with all your relatives' addresses.

4. How do I load my point of interest into my vehicle?

First, your Personal POI List must be saved locally on your computer. Clicking on the "Upload online POIs" button opens a selection window. This window allows you to browse to the corresponding list on the computer and to upload it by clicking on the "Open" button. The file is checked for the correct data format and is then stored on the Car-Net portal. You can then transfer the lists to your vehicle using the "Send list to my vehicle" button.

When you next turn on the ignition in your vehicle and a mobile network connection is set up, the lists will be downloaded automatically to your vehicle and will then be available for you.

5. Can I also receive personalised points of interest when driving, e.g. if my partner sends me lists from home?

Yes, this is possible, provided that a mobile network connection is available. However, a list cannot be received automatically when driving; this operation must be initiated manually.

6. How many lists can I save and/or transmit to my vehicle?

It is possible to send a maximum of 50 lists with a total of 250,000 entries to the vehicle. In each case, the maximum list size is 8 MB and the maximum total volume is 100 MB.

7. I have downloaded a list from a website and found out during navigation that the addresses are imprecise or, in some cases, even wrong. What could be the cause of this?

The respective supplier is responsible for the addresses and contents in downloaded Personal POI Lists. It is possible that the supplier has provided imprecise coordinates or that the map data is no longer up to date.

8. Is it possible to send uploaded Personal POI Lists to all of my vehicles at the same time?

No, this is not possible. Vehicles have to be selected individually and the list can always be sent to only one vehicle.

9. Which list formats are supported by Car-Net?

You can use the following formats for the lists without any problems:

- .asc (TomTom, Igo, Navigon)

- .csv (Route66, Garmin, Navman)

- .gpx (Garmin)

- .kml (2.0, Google)

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle