READY WHEN YOU ARE.

Help make savings on your electricity bill: Use the service "Departure Time Programming" to optimise the charging of your Volkswagen. You can also set a timer to choose when the battery should be charged.

Departure Time Programming

• No unnecessary charging and discharging

• Create different charging profiles

• Easy connection with other services (e.g. AIR CONDITIONING)

• Full battery when it's needed

REGISTRATION AND USAGE OF CAR-NET.

REGISTRATION.

In order that you can use the mobile online services anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA APP AND WEB PORTAL.

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net customer portal or the Volkswagen Car-Net e-Remote app via your mobile device.

Please check our overview to make sure that your smartphone’s operating system is optimised for the Volkswagen Car-Net e-Remote app.

Departure Time Programming

This video explains step by step how to programme the departure times for your electric car using the Car-Net e-Remote app, the Car-Net portal on the web, or directly in your vehicle.

Infotainment Systems with "Departure Time Programming".

Find here all Infotainment Systems the "Departure Time Programming" service is available for.

Discover Pro
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Composition Media
Discover Navigation
Models with "Departure Time Programming".

See here which Volkswagen models the "Departure Time Programming" service is available for.

e-up!¹
e-Golf²
Golf GTE³
Passat GTE8
Passat GTE Estate9
"Departure Time Programming" can be used in these countries.

The use of Car-Net mobile online services varies by country. To access these services, your e-vehicle must be located in one of the countries listed below. The Car-Net e-Remote app is available on Internet-enabled smartphones and can be used in any other country as soon as you have successfully connected to the Internet. Note: Depending on your mobile phone contract, you may incur roaming fees when using Internet services abroad.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Lithuania

  • Belgium

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Estonia

  • Iceland

  • Italy

  • Denmark

  • Latvia

  • Japan

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Reunion

  • Malta

Frequently asked questions.

Here you can find answers to frequently asked questions regarding the services of Car-Net. If you would rather call us, use the hotline stated below.

Customer Services
0800 333 666

1. What are the advantages of using this Service to set up the charging process or adjust the air conditioning over doing it manually?

By programming in your departure time, you no longer have to worry about adjusting the air conditioning every day.

What's more, some electricity companies offer lower overnight rates. These are usually valid from a certain time of night. By programming the system, you can easily and conveniently make sure that your vehicle charges only in the night-rate period.

2. Can I program in regular scheduled times?

Yes. You can manage regular scheduled times as well as programming on an on-off basis. In addition to daily programs, you can also select different days, e.g. every week, only Wednesdays and Fridays.

3. How many departure times can I program?

You can program up to three departure times.

4. Are there any important points I need to note about the "Departure Time Programming" Service?

The Service start time and your settings depend on factors in place at the time (e.g. battery charge level, outside temperature etc.). Normally, the Service will react to these factors on its own. As such, the start time is automatically adjusted to the relevant factors. This ensures that your parameters (charge level and interior temperature) are set up and ready at your desired departure time.

5. Where can I program departure times?

Like all other Car-Net Services, you are able to adjust settings using the mobile app or through your User account on the web portal. You can also manage your departure times in the vehicle itself.

6. If I adjust settings and commands using the app and then make different ones using the web portal, which ones will have priority?

The last command or setting sent will always take priority. For example, if you adjust one setting at home and then change it using your app while you are out and about, the command from the app will take priority.

More questions and answers can be found in the "Help" section

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle