IDEAL CLIMATE AT ANY TIME OF YEAR.

Using the „Air conditioning“ service, you can make sure the inside of your car is at a pleasant temperature even before you start your journey. Simply use your computer or mobile device to regulate the air conditioning without being in the vehicle yourself.

Air Conditioning

• Set the temperature quickly and easily

• Just use the intuitive app or Web portal

• Both the outside temperature and target temperature will be shown

• Always start your journey at the ideal temperature

• Enjoy your preferred temperature and a clear windscreen before you even get in your vehicle — with the “Window Defroster”

REGISTRATION AND USAGE OF CAR-NET.

REGISTRATION.

In order that you can use the mobile online services anywhere, you can set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA APP AND WEB PORTAL.

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net customer portal or the Volkswagen Car-Net e-Remote app via your mobile device.

Please check our overview to make sure that your smartphone’s operating system is optimised for the Volkswagen Car-Net e-Remote app.

Air Conditioning and Window Heating

Control the interior temperature and activate the window heating, even before you get into your electric car. The video takes you through how to control these functions remotely.

Infotainment Systems with "Air Conditioning".

Find here all Infotainment Systems the" Air Conditioning" service is available for.

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Models with" Air Conditioning".

See here which Volkswagen models the "Air Conditioning" service is available for.

e-up!¹
e-Golf²
Golf GTE³
Passat GTE8
Passat GTE Estate9
"Air Conditioning" can be used in these countries.

The use of Car-Net mobile online services varies by country. To access these services, your e-vehicle must be located in one of the countries listed below. The Car-Net e-Remote app is available on Internet-enabled smartphones and can be used in any other country as soon as you have successfully connected to the Internet. Note: Depending on your mobile phone contract, you may incur roaming fees when using Internet services abroad.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Lithuania

  • Belgium

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Estonia

  • Iceland

  • Italy

  • Denmark

  • Latvia

  • Japan

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Reunion

  • Malta

Overview of Car-Net services
Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. What are the advantages of this Service for you?

As well as being able to heat or cool the vehicle to the perfect temperature before you start your journey, one of the main advantages of this Service is that it is able to use an external power supply for the air conditioning system. Using the air-conditioning system during the journey consumes power and therefore reduces your vehicle's range. This can make a huge difference, especially in the event of severe temperature differences (intensive heating during the winter, intensive cooling during the summer). If you air condition your vehicle via the app while it is connected to the power supply, the charge status of your battery remains constant and the full charge remains available to you for driving.

2. Is the vehicle still heated or cooled if it is not connected to the power supply?

Yes, provided that you have given your approval for the air conditioning system to run without an external power supply in the settings menu under "Vehicle air conditioning".

Please note that using the air conditioning without an external power supply can reduce your range by up to 7 km.

3. How long does the air conditioning process normally take?

There is no standard time for the air conditioning process because it differs greatly depending on the temperature outside the vehicle. However, in principle, the maximum running time of the air conditioning system is 30 minutes if the charging connector is connected to an electric socket. If the charging connector is not plugged in, the air conditioning system will run for a maximum of 10 minutes. The vehicle interior reaching your set temperature will depend on the maximum running time and the difference between the temperature inside and outside of the vehicle.

4. Is the "Windscreen heating" function available for every vehicle?

No, that depends on the particular vehicle. Please consult your Volkswagen retailer.

5. Which windows are heated by the "Windscreen heating" Service?

The vehicle's windscreen and rear window are heated.

6. Can I activate the Windscreen heating function even if I don't want to use the air conditioning function?

Yes, the air conditioning function and the "Windscreen heating" function can be operated independently of one another.

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle