MAKE SURE YOU’RE UP TO DATE.

See a clearly laid-out overview of all important data about your vehicle – wherever you are. Use your smartphone to make sure you know the remaining driving range, the current mileage, or when you’ll need to charge the battery.

Vehicle Status

• Easy access to vehicle data from anywhere

• Shows mileage and remaining driving range

• Shows battery’s state of charge

REGISTRATION AND USAGE OF CAR-NET.

REGISTRATION.

In order that you can use the mobile online services anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA APP AND WEB PORTAL.

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net customer portal or the Volkswagen Car-Net e-Remote app via your mobile device.

Please check our overview to make sure that your smartphone’s operating system is optimised for the Volkswagen Car-Net e-Remote app.

Infotainment Systems with "Vehicle Status".

Find here all Infotainment Systems the "Vehicle Status" service is available for.

Discover Pro
maps + more
Composition Media
Discover Navigation
Models with "Vehicle Status".

See here which Volkswagen models the"Vehicle Status" service is available for.

e-up!¹
e-Golf²
Golf GTE³
Passat GTE8
Passat GTE Estate9
"Vehicle Status" can be used in these countries.

The use of Car-Net mobile online services varies by country. To access these services, your e-vehicle must be located in one of the countries listed below. The Car-Net e-Remote app is available on Internet-enabled smartphones and can be used in any other country as soon as you have successfully connected to the Internet. Note: Depending on your mobile phone contract, you may incur roaming fees when using Internet services abroad.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Lithuania

  • Belgium

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Estonia

  • Iceland

  • Italy

  • Denmark

  • Latvia

  • Japan

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Reunion

  • Malta

Overview of Car-Net services
Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. What data does the vehicle status include?

The service shows you your vehicle's current mileage, the battery charge level and the remaining range.

2. How up-to-date is the data in the display?

The display is usually up-to-date. When you switch off the ignition, the last current status is transmitted automatically. If you would like a more up-to-date status, you can request it with the "Update" button on the web portal or app at any time.

Please note that your vehicle will use electrical energy from the 12-volt vehicle battery in order to transmit up-to-date data at the time of your request. Sending requests on a regular basis when the ignition is switched off will discharge the 12-volt vehicle battery.

To help protect the 12-volt vehicle battery, the number of requests that can be sent when the ignition is switched off is limited.

3. The display in the vehicle is different from the display in the app. What could be the cause of this?

Normally, the vehicle automatically sends the latest data to the Car-Net server as soon as the ignition is switched off. However, in certain circumstances, the vehicle may not have a data connection when the ignition is switched off, e.g. because it is located in an underground car park or in dense forest. For this reason, the Car-Net server may not have access to the latest data to send to the app or the web portal.

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle