ALWAYS HAVE PEACE OF MIND.

With the "Doors and Lights" service, you can use the app to check that the doors of your Volkswagen are closed and locked and that the parking lights are off.

Doors and Lights

• Shows whether the doors are shut and locked

• Shows whether the parking lights are switched off

• Data is easily accessible via the app

• Have peace of mind anywhere, anytime.

REGISTRATION AND USAGE OF CAR-NET.

REGISTRATION.

In order that you can use the mobile online services anywhere, set up your personal Car-Net account now and then register your vehicle. Here you can find a step-by-step guide to setting up an account.

USAGE VIA APP AND WEB PORTAL.

After registering, you can call up and control the functions that are manageable within the Car-Net services by using the Car-Net customer portal or the Volkswagen Car-Net e-Remote app via your mobile end device.

Please check our overview to make sure that your smartphone’s operating system is optimised for the Volkswagen Car-Net e-Remote app.

Doors and Lights

The "Doors and Lights" function displays on your smartphone or on any computer connected to the Internet to confirm you have switched off the lights and locked the doors on your electric car. The video explains how to access the function.

Infotainment systems with "Doors and Lights".

Find a list of all the infotainment systems that "Doors and Lights" can be used with here.

Discover Pro
maps + more
Composition Media
Discover Navigation
Models with "Doors and Lights".

See here which Volkswagen models the "Doors and Lights" service is available for.

e-up!¹
e-Golf²
Golf GTE³
Passat GTE8
Passat GTE Estate9
"Doors and Lights" can be used in these countries.

The use of Car-Net mobile online services varies by country. To access these services, your e-vehicle must be located in one of the countries listed below. The Car-Net e-Remote app is available on Internet-enabled smartphones and can be used in any other country as soon as you have successfully connected to the Internet. Note: Depending on your mobile phone contract, you may incur roaming fees when using Internet services abroad.

  • Germany

  • France

  • Sweden

  • Finland

  • Poland

  • Bulgaria

  • Croatia

  • Greece

  • Lithuania

  • Belgium

  • Switzerland

  • Spain

  • United Kingdom

  • Ireland

  • Romania

  • Estonia

  • Iceland

  • Italy

  • Denmark

  • Latvia

  • Japan

  • Czech Republic

  • Slovakia

  • Luxembourg

  • Netherlands

  • Norway

  • Portugal

  • Austria

  • Slovenia

  • Hungary

  • Reunion

  • Malta

Availability of Car-Net services by country
Frequently asked questions.

We have answered the questions most frequently asked about Car-Net for you below. Of course, you are also welcome to call us on our hotline.

Customer Services
0800 333 666

1. Which doors are included in the door status display?

The status of all doors, the tailgate/bootlid and the bonnet are displayed. The different statuses show whether the doors are open or closed, and whether the vehicle is locked or unlocked. A lock symbol indicates that the vehicle is locked.

2. Which lighting is included in the status display?

With regard to the lighting, the status of all external lights are displayed. The interior lighting is not included.

3. Can I switch off the lights or lock the vehicle using the app or the web portal?

You will not be able to lock the doors or switch off the lights using the app or on the web portal. You will have to be near or in the vehicle to do this.

4. If the app tells me that a door is still open or the light is still on, can I change this using the app or do I have to be near in the vehicle?

You will not be able to lock the doors or switch off the external lights using the app or on the website. You will have to be near or in the vehicle to do this.

More questions and answers can be found in the ‘Help’ section.

Please choose your model:

e-up!¹
e-Golf²
Golf GTE³
Golf Estate
Touareg
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle

Please select a model:

e-up!¹
e-Golf²
Golf GTE³
Golf
Golf Estate
Golf SV
Touran
Polo
Passat
Passat GTE8
Passat Estate
Passat GTE Estate9
The Beetle
The Beetle Cabriolet
Golf Cabrio
Tiguan
The new Tiguan
Sharan
Volkswagen CC
Jetta
Scirocco

Volkswagen Commercial Vehicles:

Caddy
Transporter
Multivan
California
Caravelle